Refund policy

We accept returns on unopened, unused skincare products in their original sealed packaging within 14 days of purchase. A valid proof of purchase is required. Refunds are issued to the original payment method within 5–10 business days of receiving the returned item.

For hygiene and safety reasons, we are unable to accept returns on opened or partially used products. This does not affect your statutory rights.

If your product arrives damaged or is found to be faulty, please contact us within 48 hours of receipt at hello@haskinclinic.com with your order details and a photo of the issue. We will offer a replacement or full refund at our discretion.

The following cannot be returned or refunded: gift cards, digital products or courses, treatment packages or appointments, or any items marked as final sale.

Return postage costs are the responsibility of the customer unless the item is faulty or we have made an error with your order. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Online purchases are subject to a 14-day cooling-off period during which you may cancel your order for any reason.

To initiate a return, email info@haskinclinic.com with your name, order number, and reason for return. Do not send items back without contacting us first.